You are well connected with many different communities, and you are increasingly relying on them to offer satisfactory services to your clients.
You are probably devastated of the constant complaints you receive from your clients about your partner hotels, transportation companies, and souvenir shops you recommend in your trips. Somehow your partners fails (always) to attain quality standards that you set.
You cover a destination with many touristic attractions and are having troubles keeping a good contact, and moreover to check the standards of quality that your field partners are committing to.
You wish to be able to continue to give back to your communities and to empower the people that support the increasingly popular trips that you sell, you genuinely want them to grow with your business. But you feel like your effort on going to these rural areas to increase their capacity and to ween them is a burden to your business. It takes too much resources and effort and the impact has been negligible.
Sounds like you?
Tour Operator “Happy Hippy Go Around” establishes in the last 4 years good relationship with many communities from its targeted touristic areas. The tour operator has managed to bundle nice adventurous tour packages throughout Miau and Wuffy region, a considerably wide area with emerging infrastructure and touristic attractions. During the time that they establish new network with new communities, the tour operator would religiously visit the communities, send out trainers to guide them trough ‘tourism’, ‘customer service’ and the like. Now that the network is rather set, they still think continuous effort on local capacity building is needed—but they would like it to have minimum costs so that they can as well save from their profits and expand their business.
HOW SBC COMES IN HANDY
SBC can be introduced anytime, with or without prior education on how to conduct business. Tour Operator can choose to use SBC as follow up trainings, following their own intensive trainings on their quality standards, etc. And as they are connected to different subsectors in the tourism value chain, they can easily introduce the different SBC modules to different communities based on the business activity that they are running.
A low cost, easy to implement training programme for micro and small enterprises in designated
common sectors. Practical training tools for use in low resource, low capacity settings.